Fri, 10 Feb 2006

Netflix penalizes best customers

Despite the plenitude of superfluous lawsuits clogging our courts, every once in a while a decent claim is presented. This, in my opinion, is one of them - it's a case of software assisted fraud. And it forced the company to changed their stated policies and published terms of service.

All this could've been avoided, of course, by just telling folks how the service really worked in the first place. That's a concept known as "honesty", and it's becoming an increasingly scarce commodity.

The little-known practice, called "throttling" by critics, means Netflix customers who pay the same price for the same service are often treated differently, depending on their rental patterns.

(link) [CNN.com]

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