Sun, 06 Apr 2008

Dell Abandons Its Customization Roots

On the way to irrelevance.

Dell intends to scale back it's build-to-order model service, while increasing sales of prepackaged systems. The goal: $3B USD savings by 2011. The downside: customers expect Dell to build-to-order. The deeper downside: Dell will outsource more production and assembly.

(link) [Slashdot]

/Technology | 2 writebacks | permanent link

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On 4/6/2008 11:41:37
AmericanTrickster wrote

I didn't know people still go through Dell to buy their computers. Though I have been scratch building my own PCs for years now. I havn't touched a name-brand PC for a long time. This may end up increasing sales for sites like Newegg where you buy the individual components and have the company put it together for you. Granted it's more expensive than putting it together yourself but some consumers (especially the PC gamer crowd) will not settle for Apple-esque cookie cutter PCs.

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On 4/7/2008 13:54:06
thorolf wrote

I purchased my last Dell system about a year ago - it was a refurbed laptop for my spouse, and it's been a PITA from about day 3. Dell's consumer-grade customer service went down the tubes a while back, and while I've had reasonable luck with their corporate customer service (while attempting to keep my old work laptop afloat until the end of its warranty period), it's just not worth the hassle anymore.

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